Alectra Utilities warns customers of increased phone scam activity

Thursday, 28 May 2020 06:22.PM

In response to an increase of fraudulent activity in its service territory, Alectra Utilities is alerting customers of a sophisticated phone scam.

The phone scam involves customers receiving a call from fraudsters requesting immediate payment over the phone. Alectra Utilities advises customers in advance of any changes to their service or account and never requests immediate payment. If you get a call requesting immediate payment and threatening disconnection, hang up and call the number found on your Alectra Utilities bill.

Alectra Utilities reminds customers receiving these suspicious phone calls of the following:

- Never make a payment for a charge that isn't listed on your most recent Alectra Utilities bill
- Do not provide any personal information, including your Alectra Utilities bill or account number
- Alectra asks customers to remain vigilant and verify their account information with Alectra Utilities' Customer Care Representatives directly if they suspect suspicious activity
- Contact Alectra Utilities' Customer Care Representatives during regular business hours to discuss any outstanding account activity or report an incident alectrautilities.com/contact-us

Recognizing the economic uncertainty for customers across the Greater Golden Horseshoe Area associated with the COVID-19 outbreak, Alectra is working with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty. Account collection actions have been suspended for residential and small business customers until July 31, 2020.

If you believe you may be a victim of fraud or theft, please contact the Canadian Anti-fraud Centre at 1-888-495-8501 and Alectra to report the incident.

SOURCE: Alectra Utilities Corporation